Privacy Policy
We value your trust. This policy explains what we collect, why we collect it, and how you can control your data.
Last updated: 03 February 2026
Information we collect
- Account and contact details you provide.
- Course preferences and activity logs for improving your learning experience.
- Technical data such as device type and approximate location based on network settings.
How we use data
- To deliver courses, reminders, and support.
- To personalize practice prompts and schedules.
- To maintain security and prevent abuse.
Your choices
- Access, update, or delete your data by contacting us.
- Opt out of non-essential communications at any time.
- Control cookies via the banner and your browser settings.
Contact
Questions about privacy? Email [email protected] or call +1 650-321-8740.
Data categories in detail
Data you provide
- Name, email address, and password to create and manage your account.
- Payment confirmation metadata (via our payment partners) to activate subscriptions.
- Learning goals, language level, and schedule preferences to tailor your plan.
Data collected automatically
- Log data such as timestamps, IP address, browser type, and referrer URL.
- Device signals like OS version and screen size to optimize UI and performance.
- Usage analytics such as session duration and feature interactions to improve content.
Data from partners
- Payment status and fraud signals from payment processors.
- Support ticket history from helpdesk systems to resolve issues faster.
Legal bases for processing
- Contract: to provide and operate SpeakFlow services you request.
- Legitimate interests: to secure our platform, prevent abuse, and improve user experience.
- Consent: for non-essential cookies and certain communications where required.
- Legal obligation: to meet tax, accounting, and compliance requirements.
Cookies and tracking
We use cookies and similar technologies to remember settings, measure performance, and secure your sessions. You can accept or reject non-essential cookies using the cookie banner and your browser controls.
Types of cookies we use
- Strictly necessary: essential for sign-in, security, and load balancing.
- Preferences: remember language, theme, and learning settings.
- Analytics: understand feature usage and improve content quality.
Retention and control
- Cookies persist for varying periods (from session-only to 12 months).
- You may clear cookies at any time via your browser settings.
- Rejecting non-essential cookies may limit personalization features.
Data sharing
We share data only as necessary to operate and improve SpeakFlow, comply with the law, or protect our rights and users.
- Service providers: hosting, analytics, email, and payments under strict confidentiality.
- Legal and safety: to comply with valid legal requests or prevent harm.
- Business transfers: in a merger, acquisition, or asset sale, subject to ongoing safeguards.
Data retention and security
- We retain personal data only as long as needed for the purposes described or as required by law.
- Backups and logs have limited lifetimes aligned with operational needs.
- We use encryption in transit, access controls, monitoring, and safety reviews to protect data.
International transfers
Where data moves across borders, we implement appropriate safeguards such as standard contractual clauses or equivalent mechanisms to ensure adequate protection.
Your rights
Access and control
- Access a copy of your personal data.
- Correct inaccurate or incomplete details.
- Delete data where applicable or restrict processing.
- Object to processing based on legitimate interests.
- Portability: receive your data in a machine-readable format.
Regional notices
- GDPR (EEA/UK): you may contact your local supervisory authority if you believe your rights are infringed.
- CCPA/CPRA (California): we do not sell personal information. You may request disclosure, deletion, or correction of personal information.
Children’s privacy
SpeakFlow is not directed to children under the age where parental consent is required. We do not knowingly collect data from such users. If you believe a child has provided data, contact us to remove it.
Changes to this policy
We may update this policy to reflect changes to our practices, technology, or legal requirements. We will adjust the “Last updated” date and, when appropriate, notify you within the product.
How to contact us
For privacy inquiries, data requests, or complaints, email [email protected]. If we cannot resolve your issue, you may have the right to contact your regional data protection authority.